FAQs Frequently Asked Questions

On what basis is my investment plan created?

Your goal-oriented risk profile, investment time frame and the actual amount to be invested over the next 12 months are the key factors which help in customizing your investment plan. A brief overview of the process is available here.

How much amount should I invest?

Our financial planning guide may help you determine the appropriate amount you should invest.

Which financial instruments are considered for constructing my investment portfolio?

Your investment portfolio is currently restricted to equity funds, debt funds, gold funds and ETFs (exchange traded funds) only.

What fees or charges are applicable for creating my investment plan?

The service is free and provided at absolutely no cost to you.

How to make use of the LIVE trade information?

LIVE trade information is for short-term and aggressive risk-taking traders only and not for general public at large. All the necessary rules and guidelines to make the best possible use of this information are listed here.

Is the LIVE trade information really free?

Yes, the LIVE trade information is publicly available free of cost on our website. However, premium users opting to receive the same automatically via SMS alert on mobile may have to pay SMS delivery and convenience charges.

Can I change the mobile number on which LIVE trade SMS alerts are received?

Yes, please use the Update mobile option in your account profile panel.

I may not be able to trade for the next few days. Is there any way to pause LIVE trade SMS alert service without losing my remaining credits?

You can pause or resume the LIVE trade SMS alert service by clicking the  icon in your account summary page. But note that this facility is not available during market hours or from 9 a.m. to 4 p.m. on weekdays (Mon-Fri).

While making payment for buying credits, the transaction failed but the amount still got debited from my bank account. What to do?

If the status of your last transaction in the account summary page shows failure, please rest assured that the amount, if deducted, will be credited back into your bank account within 12 working days. Contact us separately in case that does not happen.

Why is the status of my transaction still awaited?

This usually occurs when a transaction is disrupted due to poor network connectivity or when you close the browser window during payment process. Unfortunately, the final status can only be known after a reconciliation which may take anywhere from 5 minutes to 12 hours. Please notify us if your account summary page shows transaction status as awaited even after 12 hours.

Can I get a refund if I am not satisfied with the service?

No, the amount once paid is not refundable under any circumstances. Please refer to our refund policy for details.

Does it cost anything to register or create an account?

No. It is and will always be free.

How do I register?

Register by entering your email address and setting a password. You will then receive an email from us for the verification of your email address. Just follow the instructions in that email for activating your account.

I did not receive the verification email for activating my account. What to do?

Your email service provider may have incorrectly flagged our email as spam. So, please do check the spam or junk mail folder of your mailbox. If you already did that, just try logging in to your account. A fresh verification email will be triggered upon your log-in attempt. Contact us separately if the issue persists despite multiple attempts.

Why was my account blocked?

As a safety measure, your account gets blocked in case of repeatedly invalid login attempts. Please use the Forgot password? option on the login page to unblock your account and reset the password.

How do I change my password?

Please use the Change password option in your account panel.

Why was my account deleted?

User accounts with unverified email address, having prolonged period of inactivity or not in compliance with our terms and conditions are deleted after a stipulated period of time.